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We Welcome Your Feedback

MRS Independent Living aims to provide good services to disabled and older people as well as to their carers.

• Sometimes we will get things wrong and the service may not be good enough. We rely on the support and trust of those using our service. We use complaints to improve how we work so let us know if you are not satisfied.

• We aim to respond quickly to complaints whilst having full access to new and existing services from the organisation.

• MRS Independent Living also welcomes suggestions for new or improved services and for positive feedback that helps our staff know they are getting things right.

Please use the online Customer Feedback form below to make complaints, to ask questions, to send a thanks or acknowledgement of good work or make suggestions. If you prefer you can write to us at the adress below.

Our Complaints Proceure and Complaints Form are available to download here:

> Read our full Complaints Procedure (PDF 360KB)

> Download our Complaints Form (Word 33KB)

Please attach the form to an email or post it back to us: The Director, MRS Independent Living, Unit C1, 3 Bradbury Street, London N16 8JN. Email: feedback@mrsindependentliving.org

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